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Shipping, payment and returns

Shipment of your order

Our products are shipped via DHL. As soon as we have received your payment your order will be shipped within 48 hours. If it is not possible to deliver your package to DHL, e.g. due to closure on Sunday or bank holiday(s), your order will be shipped on the next day that DHL again accepts packages.

Shipping costs

Within the Netherlands The costs for shipping goods within the Netherlands amount to € 4.25 per shipment. Orders larger than € 100,- will be shipped free of charge.

Belgium and Germany For shipments to Belgium or Germany € 6.25 will be charged. Orders over € 100,- will be shipped free of charge in Belgium and Germany.

Abroad For shipments to countries other than those mentioned above the shipping costs are € 15,- per shipment.

Payment options

We offer various payment options, so that there is always a payment option that suits you. For the payment of our products we use the services of our payment provider MultiSafePay. MultiSafePay meets all security requirements. So you can be sure that your payment will be processed in a secure way.

iDEAL iDEAL is a convenient and reliable online payment system, which is linked to your bank’s online banking program. Do you order a product with repeatability? Then you will receive a payment request by e-mail after every shipment.

Credit card With all the conveniences and advantages of Visa and MasterCard payment afterwards? That is possible! Would you like to order again? Then your credit card will automatically write the purchase amount after every shipment.

PayPal With Paypal it is possible to send payments worldwide. Via PayPal you can pay by credit card, bank account or PayPal balance. Payment is also possible by phone or tablet and without filling in bank and credit card details. When paying with PayPal you can choose the option Pay afterwards. When completing your purchase, Paypal will pay the seller for you and the money will be debited from your bank account after 21 days.

Direct debit (SEPA) When paying by direct debit, you give us permission to have the money debited from your account by the bank. So you don’t have to do anything yourself. The debit will take place a few days after receipt of the package. You can always stop the direct debit or have it reversed by your bank.

Sofort Banking With Sofort Banking you do not have to create separate accounts and you can pay via your own online banking environment. This payment method is TÜV certified and guarantees secure payment.

Giropay Giropay is the most popular way to pay online in Germany. More than 1,500 German banks support this payment method. Choose your bank and log in to your online banking environment. Here you can check the payment details already filled in and authorise the payment in the usual way for you.

Apple Pay Apple Pay is Apple’s own payment method, available in more than 35 countries for all Apple users. It uses the Wallet app, in which the user places his payment cards. The actual payment method therefore depends on the cards placed in the Wallet. Only credit cards are currently supported. The Wallet knows all the details and preferences of the different cards. The payment is completed with a scan of the fingerprint or face. This means that Apple Pay complies with the Strong Customer Authentication (SCA) regulations from the Payment Services Directive 2 (PSD2).

Tax Added Value (VAT)

All product prices in our webshop include 9% VAT.

Returning products

We apply a revocation period of 14 days after receipt of the product. If you wish to return a product, please let us know by sending an e-mail to info@saynotovitiligo.com.

Products must be returned in their original condition, unopened and unused, in a sturdy packaging. The costs for returning are for the buyer. The purchase amount will be credited to your account upon receipt of your return. The legal deadline for crediting the purchase amount is 14 days after receipt of the goods.