Privacy policy

When you order products via our website, personal data will be processed. The processing of personal data is subject to the requirements of privacy legislation. Say No To Vitiligo abides by these requirements and that means that:

  • We clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • We limit our collection of personal data to only those personal data that is necessary for legitimate purposes;
  • We ask for your explicit consent to process your personal data if your consent is required;
  • We take appropriate security measures to protect your personal data, including requirements from parties processing personal data on our behalf;
  • We respect your right to access, correct or delete your personal data at your request.
  • Say No To Vitiligo is responsible for the data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We advise you to read it carefully.

Use of personal data

When using our webshop we obtain certain information from you. This may be personal data. We only store and use personal data that you provide directly, within the framework of the service you have requested, or which it is clear when you provide it that it will be provided to us for processing. We use the following data for the purposes stated in this privacy statement:

  • Your name and address
  • Telephone number
  • Invoice address
  • E-mail address
  • Payment details
  • Gender
  • Date of birth
  • IP address

Storage periods

The personal data described above will be kept for as long as necessary to process your orders, including warranty. Inactive customer accounts are kept for another 7 years. This is equal to the statutory tax retention obligation for the benefit of the tax authorities. After that period we will only use your data anonymously, for internal reporting purposes.

Dealing with orders

When you place an order with us, we use your personal data to process it. If necessary for proper processing, we may also provide your personal data to third parties. You can read more about this later in this privacy statement.

Contact form

Through our web shop we offer the possibility to ask questions by means of a contact form, in which you will be asked to fill in various details in order to process your question. You choose which information you provide. The information you send to us will be kept as long as is necessary according to the nature of the form or the content of your e-mail for a complete answer and handling.

Provision to third parties

The information you provide will not be shared with third parties, with the exception of web applications that we use for our web shop. This includes the WebshopKeur rating system. This information will only be used for the purpose of the application in question and will not be further distributed. Furthermore, in some cases the information can be shared internally. Our employees are obliged to respect the confidentiality of your data.


This website uses functional cookies (text files that are placed on your computer) to provide you with the best possible user experience. Without cookies, the website’s shopping cart will not work, which is not convenient for a web shop. We also use analytical cookies to see which pages are visited the most and which products are sold the most.

Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. This programme provides important statistics on the number of visitors, pages visited, traffic sources and other essential information with which we can continually improve this website for its users. These statistics are anonymous and cannot be traced back to any particular person or user. No use is made of so-called ‘behavioural targeting’ which allows you to see special content based on your click behaviour. Your surfing behaviour remains completely anonymous.

Facebook plug-ins

Our pages include plug-ins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. You can recognise the Facebook plug-in by the Facebook logo or the “Like” button on our website. When you visit our pages, the plug-in establishes a connection between your browser and the Facebook server. Facebook receives the information you have visited on our site from your IP address. If you click on the Facebook “Like” button while logged into your Facebook account, you can link the content of our pages to your Facebook profile. In doing so, Facebook can correlate your visit to our site with your user account. We point out that as providers of our websites, we have no knowledge of the content of the data provided and its use via Facebook. For more information, please see Facebook’s privacy statement under this link.

If you do not want Facebook to be able to assign your visit to our pages to your Facebook account, you can unsubscribe via your Facebook account.


With the Google +1 button you can publish information all over the world. With the Google +1 button you and other users receive personalised content from Google and our partners. Google will save both the information you gave for content +1 and information about the page you viewed when you click +1. Your +1’s may be displayed as evidence together with your name and profile picture in Google services, such as in search results or in your Google profile or elsewhere on websites and advertisements on the internet. Google uses the information about your +1’s activities to improve Google’s services for you and others. In order to use the Google + 1 button, you will need a Google public profile that is visible worldwide and which must at least contain the chosen name for the profile. This name will be used in all Google services. In some cases, this name may replace another name you use when sharing content under your Google account. The identity of your Google profile can be shown to users who know your email address, or who have other identifying information about you. In addition to the above applications, the information you provide will be used in accordance with Google’s applicable privacy policy. Google may release aggregated statistics on user activities to users and partners, such as publishers, advertisers or linked sites.


Features of the Twitter service are included on our pages. These functions are offered by Twitter Inc., Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, United States. By using Twitter and the “Re-Tweet” function, the internet pages you visit are linked to your Twitter account and disclosed to other users. In the process, data is also sent to Twitter. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data and for which Twitter uses it. You can find more information about this in Twitter’s Data Protection Statement. You can change your privacy settings on Twitter in the account settings.


We take security measures to limit misuse and unauthorised access to personal data.

Third Party Websites

This privacy statement does not apply to websites of third parties that are linked to our webshop by means of links. We cannot guarantee that these third parties will handle your personal data reliably or securely. We advise you to read the privacy statements of these websites before using them.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.
Inspection and modification of your data

If you have any questions about our privacy policy or if you wish to inspect and change (or remove) your personal details, you can contact us at any time using the details below. You can also send us a request to view, change or remove these details. You can also submit a request to request a data export for data that we use with your permission, or indicate, with reasons, that you wish us to restrict the processing of personal data. In order to prevent misuse, we may ask you to identify yourself adequately. If it concerns access to personal data linked to a cookie, you must send us a copy of the cookie in question. You can find this in the settings of your browser. If the data is not correct, you can ask us to change the data or have it removed.

Authority Personal Data

Of course we will be happy to help you if you have any complaints about the processing of your personal data. Pursuant to privacy legislation, you have the right to lodge a complaint with the Personal Data Authority against this processing of personal data. For this purpose you can contact the Personal Data Authority.