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Complaint procedure

It can always happen that something does not go quite as planned. We advise you to first report complaints to us by emailing info@saynotovitiligo.com or sending a letter to Say No To Vitiligo, P.O. Box 130, 4850 AC, Ulvenhout.

If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . From 15 February 2016, it will also be possible for consumers in the EU to submit complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been dealt with elsewhere, you are free to file your complaint via the platform of the European Union.